At Permanent Jewelry Starter Kits, we aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a 14-day return policy from the date your item is delivered.
Eligibility for Returns
To be eligible for a return, the item must be unused, unworn, and in its original condition, including all tags and packaging. Proof of purchase, such as a receipt, is required to process your return.
To initiate a return, please contact us at hi@permanentjewelrystarterkits.com.
Damaged or Incorrect Items
Please inspect your order immediately upon arrival. If you notice any damage, defects, or if you received the wrong item, contact us as soon as possible. We will work to resolve the issue swiftly and efficiently.
Non-Returnable Items
For health and safety reasons, certain items may not be eligible for return if opened or used. These products will be clearly marked as non-returnable on the product page. Additionally, sale items and gift cards are not eligible for return. If you have concerns about a specific product, don’t hesitate to contact us.
Exchanges
If you need to exchange an item, please initiate a return first. Once your return is processed and approved, you can place a new order for the item you wish to receive.
Refund Process
After receiving and inspecting your return, we will notify you regarding the status of your refund. If your return is approved, we will process the refund to your original payment method within 10 business days. Keep in mind that your bank or payment provider may take additional time to finalize the refund.
If 15 business days have passed since the approval of your refund and you haven’t received it, please contact us at hi@permanentjewelrystarterkits.com for further assistance.
